105 King Street East, Kitchener, Ontario N2G 2K8, Canada 1-800-483-7812
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Crowne Plaza Kitchener Waterloo
Frequently Asked Questions

Q. Where are you located?
A. The Crowne Plaza Kitchener Waterloo is located halfway between Toronto and London. We are located in the heart of Downtown Kitchener, just 10 KM from Highway 401, exit 278. We are the ideal location for guests traveling into the Region of Waterloo International Airport (YKF). Our location offers easy access to Ontario Highway 7 and 8. We are a short walk from the Kitchener Bus Terminal, with routes servicing Grand River Transit, Go Transit and Greyhound.
Q. How close is the hotel to major attractions?
A. The Crowne Plaza Kitchener Waterloo is conveniently located near many major attractions in the Waterloo Region such as:
  • Activities for the Family:
    • Bingemans – 4.5 KM
    • Cambridge Butterfly Conservatory – 12.5 KM
  • Education:
    • The Museum – 200m
    • Kitchener-Waterloo Art Gallery – 850m
  • Markets and Shopping:
    • St. Jacobs Farmer’s Market – 13.5 KM
    • Kitchener Market – 300m
    • Uptown Waterloo – 4.5KM
  • Entertainment:
    • Centre in the Square – 850m
    • Kitchener Memorial Auditorium (The Aud) – 2 KM
    • St. Jacobs Country Playhouse – 13.5
    • Kitchener-Waterloo Symphony – 200m
  • Outdoor Activities:
    • Canoe the Grand – 8 KM
    • Rockway Golf Course – 2 KM
    • Victoria Park – 1 KM
    • Chicopee Ski Club and Tube Park – 7 KM
  • Event Space:
    • Lot42 Event Space – 5 KM
    • The Tannery – 1 KM
    • The Hacienda – 1 KM

Q. Is smoking permitted at the hotel?
A. No, our property is a 100% smoke-free hotel.
Q. Is transportation available to the airport and area attractions?
A. The Crowne Plaza Kitchener Waterloo offers a complimentary shuttle Monday to Friday, based on availability. Service is limited to and from businesses within the Waterloo Region. As well, we offer shuttles to and from the Region of Waterloo International Airport (YKF) upon request. Please inquire at the front desk for times and availability.
Q. What dining options does the Crowne Plaza Kitchener Waterloo offer?
  • Aqua Restaurant & Lounge:
    • Breakfast: 6:30am – 11:00am Weekdays / 7:00am – 11:00am Weekends
    • Lunch: 11:00am – 2:00pm
    • Dinner: 4:30pm – 11:00pm
  • Room Service:
    • 24 hours a day. There is a limited menu after regular operating restaurant hours. Please call the front desk to inquire.

Q. Does the hotel have a health club facility?
A. Yes. The hotel features the state-of-the-art Active Fitness and Squash Club. The facility features a great variety of cardio and weight machines, large whirlpool, sauna, and aerobics studio. The indoor heated swimming pool area has private change rooms and poolside towels. The health club also features five squash courts. Monthly and yearly memberships are available. For additional information click here.
Q. Are there any ATM machines in the hotel?
A. Yes. There is an ATM machine located in the lobby of the hotel.
Q. Does the hotel offer luggage storage?
A. Yes. The hotel offers luggage storage for guests.
Q. Can I send or receive merchandise to my hotel room?
A. Yes, guests at the Crowne Plaza Kitchener Waterloo can send and receive packages. In order to send packages we ask our guests to create an account with the desired courier service, e.g. FedEx or UPS, and pre-arrange for pick-up and payment. In order to receive a package, please ensure the item clearly states your name, as outlined on your guest room reservation, and we will hold the package until your arrival name.
Q. Does the hotel offer non-smoking or ADA-complaint rooms?
A. Our property is a 100% smoke-free hotel. Our hotel also offers 2 accessible rooms in compliance with AODA regulations. We also offer accessible parking and accessible public area features.
Q. Do you have rooms with refrigerators or microwaves?
A. Yes, all of our guest rooms are equipped with a mini-refrigerator and microwave. In addition, we offer free coffee maker, iron, ironing board, hair dryer, vanity LED makeup mirror and radio alarm clock.
Q. Does the hotel provide parking?
A. The Crowne Plaza Kitchener Waterloo offers parking to our guests at a daily fee of $14, or an overnight fee of $12 with in and out privileges. Groups and corporate clients may be eligible for discounted rates. Valet is also available for the price of $20 per day with in and out privileges.
Q. Does the hotel have laundry facilities and offer dry cleaning service?
A. No, the hotel does not offer self-serve laundry facilities. Dry cleaning services are available from 9am till 6pm Monday through Friday. Dry cleaning charges will be applied to guest room account.
Q. Does the hotel offer business services?
A. A business center in the lobby area is available 24 hours a day, featuring a 2 computer workstations, copy machine, printer and scanner.
Q. Does the hotel offer WI-FI?
A. Wi-Fi is available free of charge in all guest rooms and public areas.
Q. What is the cancellation policy?
A. Reservations may be cancelled up to 6:00pm the day before arrival without penalty. Cancellations made after 6pm the day before arrival are subject to a one night plus applicable taxes. Group and corporate clients are subject to their own cancellation policies.
Q. How do I guarantee my reservation?
A. All reservations must be guaranteed with a major credit card.
Q. What credit cards or currency is accepted?
A. The hotel currently accepts American Express, Visa, Master Card, Debit Cash payments (upon check-out).
Q. What are check-in and check-out times?
A. Check in is available at 3:00pm and check-out is by 12:00pm. Early check-in and late check-out are available upon request and are subject to availability and fees.
Q. Are connecting rooms available?
A. Connecting rooms are available but subject to availability. Please contact the Front Desk for special requests.
Q. What is the maximum capacity to a room?
A. Rooms with 2 Queen Beds 4 persons maximum or 1 King Bed and a pullout sofa. Rooms with 1 King Bed are limited to 3 maximum guests. Additional costs are applicable for third and fourth person at $10.00 per person.
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